USPS Issues

All of a sudden my site is having problems posting prices for USPS options. It's been working fine for almost three years, now all of a sudden it doesn't list Priority flat rate options. Do you know how easy it is to deal with the USPS? Yesterday I spent about 2 hours on the phone, about an hour and a half of that on hold, get switched from one agent to another who didn't know what they were doing. I was finally told, to sum up, that I needed to register with their Web Tools platform in order for these listings to work. The fact that I never had before, well, let's not go there. So I go ahead and register only to find out, after more waiting on hold, that they can't activate my new account because their computer system for that function is down. AAARGGGHHH!!!

Now I'm waiting for an email to tell me that their system is back up so I can call and wait another half hour to get someone I can only hope knows what they are doing. In the meantime, if you want to make a purchase on www.dreamburls.com just go ahead and check out with the Priority mail shipping option and I'll make any $ adjustment when I capture the Paypal payment. Hopefully this situation does not last too long. Thanks.

 

I don't know if it is USPS, but they are a shadow of their former selves.

 

The odd thing is that just the other day I was telling someone how great USPS has been to Dream Burls, with no problems in 3 years. I had to open my big mouth.

 

Sounds like me dealing with Comcast. I swore them off about 2 years ago.
Can't exactly do that with the USPS tho. Bummer about these troubles!

 

If I didn't have a work around I'd be up the creek.

 

Was my order the first with the issue Myron? I didn't realize it was a USPS deal, I assumed it was a problem in your software...particularly when the next number came up $2 too much.

Thanks for taking care of it all so quickly though!

 

Yes it was. I thought the same thing, but it turned out to be USPS with a recalculation of sizes in my control panel. All is well now. If there's one thing that's most important to me it's my customers.

To reiterate, the site is functioning normally again. You will see three choices for domestic delivery: small, medium and large flat rates. Small can usually take 3-5 pieces depending on the size, medium up to around 30. I don't think I've yet to need a large size box, but I wish I would some day

 

I'll work on fulfilling your dream there Myron, lol...one day anyhow!

 

I might have to give you free shipping on that one.ump